Moves can be booked in through the resident portal here – Building Link and going to the ‘Reservations’ tab. To obtain your resident login, please contact Building Management. 

In preparing to move into your apartment, the below contacts are useful in setting up your related accounts:

Electricity Supply (embedded energy network) – Origin Energy – 13 24 61

Water Supply – Sydney Water – 13 20 92

Telecommunications – NBN Co – 1800 687 626

Car Share Operator – Go Get – 02 8039 3700

Building Maintenance, Cleaning & Emergencies

Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@arlingtongrove.com.au. For building emergencies such as large water leaks, management can be contacted 24/7 on 02 7208 9186.

Additional Keys & Access Cards

Building management does not have a copy of apartment keys, residents will need to complete an order form and Building Management will then provide authority for Architectural Locksmiths to cut a new key, as they hold the rights to the registered key system. Should additional Fobs or Remotes for the car park be required, these can be obtained at a cost of $100 (Fob) & $100 (Remote). Residents can download the request form from the forms section of this website.

Apartment Defects & Maintenance

Building management is responsible for maintaining the buildings’ common areas. For maintenance items relating to your apartment that are not common property, you will need to contact a tradesperson of your choice. Building management can assist with details of suitably qualified trade persons if required.

Connecting Gas & Electricity

When moving into the building, you will need to connect your electricity by contacting Origin Energy who are the embedded network service provider of gas and electricity to the building. Origin should be able to connect your service by providing them with either your address or meter number which is provided in your welcome packs or can be provided by Building Management if required. Contact details of Origin Energy are below:

Origin Energy: call 13 24 61 Monday-Friday, 8am to 6pm (AEDT) / www.originenergy.com.au

Residents should ensure that they cancel their electricity accounts when they move out of the building to ensure they are no longer billed for use of the apartment.

Cold & Hot Water

Hot water supplied to your apartment is via a gas-powered boiler provided through a centralised system servicing all apartments. You will be charged for your actual usage on a quarterly basis. A hot water meter calculates the amount of hot water used per apartment and, therefore, you only pay for the hot water that you use.

Individual stop valves to turn on/off the hot and cold water in your apartment are generally located in the laundry or under your kitchen sink.

Gas, Hot Water & Electricity Meters

Gas is supplied to all apartments. It is the resident’s responsibility to set up an account with Origin Energy. Gas usage by each apartment is individually metered. The gas company will read the meters remotely and bill each apartment for gas used. Your gas meter is located in the gas meter cupboard on your level.

Electricity meters are located in the electrical cupboard on your level, for which an access key is required. Should you require information regarding your electrical meter, please contact Building Management and we will attend to this.

If you experience a loss of electricity in your apartment, the circuit breaker in your apartment may have tripped. The switchboard for the circuit breaker is generally located in a cupboard in your apartment, generally either a kitchen, laundry, or linen cupboard. There is also a main circuit breaker next to your electricity meter that may need to be checked should there not be any issues with your apartment switchboard.

Generally, the utility provider will have a record of your meter number and may visit the site to conduct a meter reading. If you need to provide this information, electricity meters are located on the residential levels. Building Management will be able to provide your meter number if required and access to the meter cupboard. 

Phone & Internet

The building is fitted with optical fiber provided by NBN for fast internet speeds. When occupying the apartment, you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building. However, if, for some reason, they require access to the building’s Main Distribution Frame (MDF), they will need access to B1 of the car park. The technician should have a copy of the Abloy key needed to open the door but if they don’t, please contact Building Management. Some popular telecommunications providers are:

Telstra: www.telstra.com.au

Optus: www.optus.com.au

TPG: 13 14 23 (www.tpg.com.au)

Foxtel

The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au.

Waste Disposal & Recycling

General garbage & recycling can be disposed of using the building’s bins in the bin rooms available on B1 of the car park. Residents are requested not to leave items on the floor next to bins. Should you have bulk items to dispose of, we ask that you please book in a household waste collection with Inner West Council. This can be done using the following link: https://www.innerwest.nsw.gov.au/live/waste-and-recycling/council-clean-up

Visitor parking

There are spots allocated for visitor parking in the car park in B1 and B2. Residents are not permitted to park in these spots and action will be taken against any visitor parking breaches. Visitors can use the visitor parking up to 48 hours a week with no more than two consecutive nights at a time, but if the visitors require parking longer than this, they will need to seek further approval from Building Management. To access the visitors’ parking area, drive to the car park entrance and call the apartment you are visiting via the intercom system.

Pets

All pets in the building must be registered with management by submitting an application form available in the forms section of this website.

By-laws

The building’s by-laws outline the rules of the building such as noise, renovations, and tidiness, etc. You can download the building’s by-laws from the library section of Building link or here – Download a copy of The Arlington Grove’s By-laws

Fire Alarm & Fire Stairs

If the building’s fire alarm goes off, please exit the building, and proceed down the fire stairs to Grove Street. The Fire Brigade or Building Management will then provide instruction on when you can re-enter the building.

In the event of a lift outage, your front door key will provide access to the ground floor fire doors, as well as the door to your level.

Café Calibre

Café Calibre, situated in the retail lot of the building, offers access via both the building’s external walkway and Constitution Road. This versatile venue is capable of accommodating various events, including weddings, birthdays, and family gatherings. For more information, kindly visit their website by clicking on the provided link. – www.cafecalibre.com.au